The continuous improvement of our service quality remains AWCape’s no 1 priority.
By subscribing to an AWCape SLA, you will receive priority services at reduced rates. AWCape services are rendered by a professional team of Sage Certified Consultants through a Customer Portal, hosted on SharePoint.
The AWCape Customer Portal provides access to designated SLA subscribers and is a key ingredient to quality services, allowing customers to log issues, access time sheets, view projects / assignment progress and documentation and to also view vouchers for pre-paid discounted services through a self-service portal.
The integration between various business systems of an organisation, be it ERP, Payroll, CRM, Industry Vertical Solutions, and the systems of outside partners are one of the biggest challenges faced in today’s dynamic business environment. The database structures of the data captured at the source of the transaction and the data structure going into the financial back-office are often not the same, and as result valuable hours are wasted trying to match the bi-directional flow of information.
AWCape has over the years developed and accumulated tools and skills that offers seamless integration and compatibility with Sage products to provide a platform where integration is made through configuration, not code, making it possible to connect your business systems quickly and easily. AWCape’s integration team can integrate either cloud or on-premise business systems with Sage Intacct, Sage 300cloud, Sage 300 People and Sage CRM.
AWCape and subsidiary Applico is a Sage Authorised Learning Partner – Delivery Centre
SLA subscribers receive a 10% discount on accredited Sage training courses presented by Applico, who recently took over the Sage Training Facilities in Cape Town and is the only accredited training venue for all Sage products in the Western Cape. If B-BBEE rating is important to you, Applico is a level 2 contributor with 125% procurement recognition.
Please visit the Applico website www.applico.co.za
From our our experience, Sage Accounting, HR & Payroll systems are implemented and then it is almost “assumed” that if it is working, everything is fine, which is not the case in many instances.
A typical 2-day AWCape Systems Audit is conducted by a senior Sage certified consultant. The Systems Audit is flexible and modular – allowing the customer to choose which of the sections they consider relevant for an audit. During the audit, management and key operating staff will be briefly interviewed to understand key issues and shortcomings.
The result of an AWCape Systems Audit is a concise and structured report including findings and recommendations. The report will be discussed with management to review the Systems Strategy, followed by an Action List to remedy any shortcomings which normally results in increased business efficiency.