Industrial Engineering

After implementing an ERP system, a business should have better control over revenue and expenses. This unfortunately is not sufficient to stay ahead of the competition, where making the right decision could be the deciding factor whether the business grows or perishes. Smart decisions are dependent on having access to current information, and being smart about the way you run a business. AWCape’s Industrial Engineering Division was established to increase the business efficiency of an organization through focused Industrial Engineering techniques to extract maximum value from an organization’s systems and other resources.

Business Performance Measurement

Performance measurement is an essential component for increasing businesses efficiency. In order to survive, succeed and grow, a business needs to set strategic directions, establish goals, execute on decisions and monitor their state and behavior as they move towards their goal. As the business grows, the complexity of management increases and this requires an effective measurement and control environment that is able to consistently report on business performance. Effective systems also have to measure customer, competitor and marketing trends and be able to suggest future actions in view of increasing competitiveness.

Organizations adopt Business Performance Measurement (BPM) mainly to improve control in ways that traditional accounting or ERP systems do not allow. The effectiveness of Business Performance Measurement increased radically in recent years as a result of the Internet, Business Intelligence, Customer Relationship Management (CRM) and Mobile Technology. However as it became easier to implement Business Performance Measurement systems, the rate of change placed new demands on the traditional businesses from its markets, competitors and customers.

AWCape’s Industrial Engineering division has refined a model for Business Performance Measurement, which consist of a business performance management system that is based on modern elements including Business Intelligence, CRM, the Internet and Mobile Technology. The AWCape Business Performance Measurement methodology  uses a number of frameworks (approach to measurement that is adopted in each specific case) to create a customized system for a specific customer, including the Osterwalder Business Canvas [1], Balanced Scorecard [2] Customer Value Analysis [3] and Michael Porter’s value chains [4]. These frameworks are used for defining business key performance indicators (KPIs) that will help with setting business goals and provide the basis to measure business performance.

Performance is measured relative to an agreed benchmark, be it a competitor’s performance, a preset target or current or past performance measure. The source for such measure may be found in the company’s ERP or accounting system, payroll system or from external sources accessed via the Internet. Through the use of modern technology, reporting is delivered via desktop, laptop & mobile device.

The AWCape Business Performance Measurement can be customized and adapted for organizations that deploy a variety of ERP or accounting systems, including Sage 300 ERP (Accpac), Sage ERP X3, Pastel & SAP.




[1]       Osterwalder, A., & Pigneur, Y. (2010). Business Model Generation: A Handbook For Visionaries, Game Changers, And Challengers Author: Alexander Osterwalder, Yves.

[2]       Kaplan, Robert S; Norton, D. P. (1992). “The Balanced Scorecard – Measures That Drive Performance”. Harvard Business Review (January–February): 71–79.

[3]       Kellen, V. (2003). Business performance measurement, at the crossroads of strategy, decision-making, learning and information visualization. Performance-Measurement.net.

[4]       Porter, Michael E. (1985). Competitive Advantage: Creating and Sustaining Superior Performance. New York.: Simon and Schuster.



Industrial Engineering Team

Frans Snyders

Divisional Director Industrial Engineering

Frans is a shareholder of AWCape and has a Master’s degree in Industrial Engineering from the University of Stellenbosch, specializing in mobile devices, and he is a technical expert on the deployment of Sage 300 in a hosted and large network environment. Frans is also a specialist in Business Intelligence & Business Efficiency Reporting where he designed & implemented systems for Pepkor Africa, Mooivallei Dairies, Ecowize, Vida e Caffé and Montague Fruit & Nut. He has recently also cut his teeth in Procurement Workflow. Frans can do magical things with anything technical which sounds impossible to do.

Christiaan Pretorius

BI & Systems Planning Specialist

Christiaan is a Business Intelligence specialist who develops Management Dashboards for increased business efficiency. He completed his B Eng (Industrial) from the University of Stellenbosch and is currently studying Data Science. He developed the AWCape Business Snapshot which is now being used by a number of companies including Vida e Café, Montague Fruit & Nut and other business running Point of Sales operations. Christiaan is also trained in conducting AWCape’s Business Systems Planning (BSP) methodology.

Christiaan Hattingh

Cloud Services & ERP Technical Support

Christiaan is supporting AWCape’s cloud services, which include Virtual Private Servers (VPS) and Off-site backup services. He is also a technical consultant for Sage 300 and Sage Evolution. Christiaan obtained his BEng in Mechanical Engineering from Stellenbosch University and completed the Advanced PV Design course at the Univ. of Stellenbosch.