Business Intelligence, CRM & ERP Consultanting

Consulting & Support

AWCape provide organizations with a full range of professional consulting & support services, including Business Systems Consulting, Accounting, Human Resource, Payroll & Tax, Industrial Engineering, Infrastructure & Cloud and Project Management Services from our highly qualified and experienced team of consultants.

Whether it is enhancing your current ERP system with additional modules, or auditing and improving your current system in view of increasing business efficiency, or the design, development and deployment of an entirely new system – AWCape has the depth of experience and approach that will ensure a smooth transition and ultimately to deliver customer needs.

 

Satisfied with your existing Sage system
or support services ?

AWCape is offering a 2 to 3 day ERP Systems Audit.

 

Support through a Service Level Agreement (SLA)

Introduction to the SLA

AWCape’s Customer Portal, hosted on SharePoint, is a key ingredient to AWCape’s implementation success and on-going support, allowing customers to log issues, access time sheets, view project documents and pre-paid vouchers through a Customer Portal that is easy to access. This portal which sends alerts to relevant AWCape staff when issues are logged, or feedback-alerts to customers providing feedback and response on logged issues, allows AWCape to render service levels of the highest standard to ensure optimum customer satisfaction.

The use of the AWCape Customer Portal is free to all AWCape Customers; however telephone and/or remote support within agreed response times can only be supplied to customers subscribing to a service level agreement (SLA).   AWCape charges minimum 0.5 hour units for telephone/remote support.

All products for which software assurance has been paid to AWCape for the current licensing period will be covered by this agreement. AWCape will supply 1st line support on these products and issues that are unresolved will be escalated to the software vendors (e.g. Sage, Peresoft, AccTech, Norming, Technisoft, etc.) on behalf of customer and will be managed until resolved.

Benefits to the SLA subscriber

  • Peace of mind knowing that the customer’s ERP or CRM is supported by professional staff that is focused to deliver customer needs.
  • Knowledge that support is readily available and response time clearly defined (within 4 hours response to SLA subscibers, others within 24 hours)
  • Customer support issues are logged on a central system that makes it visible and manageable.
  • Preferential scheduling of consulting resources
  • SLA subscribers are charged for services at reduced rates, i.e. 10% discount for minimum 40 hours pre-paid and 5% discount for minimum 20 hours pre-paid.
  • Training vouchers – free training day for 1 person at the AWCape Training Centre issued for each 80 pre-paid hours purchased
  • Each project or assignment will be concluded with a post project/assignment review in view of identifying shortcomings and in order to improve the level of service.
  • Preferential rates on AWCape Cloud services including Virtual Server Hosting and Business Internet Services

Consulting & Support Team

Cornel Smit

Managing Director

Cornel is a founding member, director and shareholder of the company. He received his BCom in Business Management from Pretoria University and started his career in mining companies in Africa sub-Sahara as a consultant implementing Accpac. Cornel’s key focus is the implementation and support of Sage 300 (Accpac) at mid- to large sized organisations and he is a specialist in AWCape Systems Audits and Procurement Workflow. He completed his 2nd Cape Epic in 2016.

Dr Khalil du Plessis

Enterprise Systems Consultant & Resource Manager

Khalil is a shareholder in AWCape and certified Sage 300, Technisoft Service Manager, Sage Manufacturing & MS Dynamics AX professional with a D.Mgmt and a Bachelor’s in Accounting. His consulting experience spans over 26 years with the last 13 years spent as an enterprise consultant engaged in designing, implementing and supporting Sage 300 for large organisations in Kuwait, Qatar, Oman, India and UAE. He has competencies in business engagement, Enterprise Systems project management and Business Process optimisation and is committed to continuous improvement through the utilisation of Enterprise Systems and the Lean philosophy.

Karen Hendrikz

Senior HR & Payroll Advisor & Trainer

Karen has an M.Com (HRM) with 20+ years’ experience in training and consulting in HR & Payroll management. A large part of this experience was gained while working for SAGE. Karen initially worked in the Payroll Consulting Department as a Payroll Consultant and then a Consulting Manager. During this time she was instrumental in implementing the consulting methodology of SAGE VIP at SAGE Micropay in Australia. Upon returning to South Africa, Karen started up the Recruitment and Payroll Outsourcing Departments for SAGE VIP in Cape Town. During the final four years of her career at SAGE VIP, Karen held the position of Cape Town Branch Manager.

Tertius Jordaan

Senior ERP Consultant

Tertius has a BCom in Accounting with many years’ experience as a certified Sage 300 Consultant. Tertius specialises in Asset Management (DBit), accounting procedures and post-implementation support. His practical experience as an accountant makes him an invaluable asset during post-implementation and year-end support. Tertius also conducts high-quality tours, has a great love for exotic destinations in Africa and his images of Africa are world-class.

Tony Lotter

ERP Consultant

Tony is a certified Sage 300 consultant with a BCom (Hons) in Banking as well as a BCom in Econometrics. After working in the banking sector in Johannesburg he joined a Cape Town based property group as Financial Manager where he honed his financial & operational skills in the Hospitality Industry, which is serving him well in his specialist role of Sage 300 Implementation & Accounting Support. Tony is also an outstanding chef who can dish up mouth-watering food.

Kaashiefa Anthony

ERP Consultant & Trainer

Kaashiefa is a certified Sage 300 Consultant and has a National Diploma in Internal Auditing. She has broad-based experience in financial analysis, accounting, budgeting, costing and reporting and more than 10 years’ experience using Sage 300 (Accpac) in a manufacturing environment, including at Rex Trueform/Queenspark, Auto Armor, SA Fruit Exporters and Pharma Dynamics. Previous accounting experience includes Old Mutual, KFM Radio and SAMWUMED. Kaashiefa is a runner who is not scared of long distances.

Jane du Toit

ERP Consultant

Jane has a BCom in Accountancy and Financial Management and 27 years of experience running her own business as a consultant Accountant/Financial Manager providing accounting and management services, including setting up, implementation, training and support of various ERP systems across many industries, including manufacturing, technology services and brand management. Jane is consulting in both Sage Evolution and Sage 300, specializing in accounting procedures. Jane is out cycling around our beautiful coastline in the Cape most week-ends.

Christiaan Hattingh

Cloud Services & ERP Technical Support

Christiaan is supporting AWCape’s cloud services, which include Virtual Private Servers (VPS) and Off-site backup services. He is also a technical consultant for Sage 300 and Sage Evolution. Christiaan obtained his BEng in Mechanical Engineering from Stellenbosch University and completed the Advanced PV Design course at the Univ. of Stellenbosch.